SimonMed Imaging - Thunderbird in Glendale , AZ (2024)

I recently had to undergo a pelvic ultrasound and was referred to Simonmed, Glendale location. I was told to drink 24 ounces of liquid in advance of the exam in order to ensure that my bladder was full. When I arrived at the testing facility, I checked in at 6 pm as instructed and told that my appointment was at 6:30 so I had about another 30 minutes to wait. At 6:35, I checked back to learn that the facility had to "work" some other patients in so my test would be delayed. I was somewhat concerned since I drank the liquids at 5:30 per the instructions. This did not seem to bother the facility that let me wait with full (very full) bladder until nearly 7:30 for the test. No one bothered to consult me about re-scheduling my test prior to my arrival - nor did they bother to mention the delay when I checked in. I registered my extreme dissatisfaction with the staff as I stood cross-legged in the waiting room hoping not to urinate on myself and being forced to be rather upset given my uncomfortable situation. I was given a business card with the name of Leigh D. Renner on it and was assured that the matter would be briefed with the staff. Apparently, again, no one felt the need to contact me to advise that my plight had been heard, or the matter reviewed. I am concerned that there does not seem to be many other "games" in town given how widespread Simonmed has become. Because, if no other real options exist, there will be no compassion or concern for a patient's comfort as Simonmed schedules whomever in without any regard to the difficulty caused to those already on the schedule.

I want to add that I have previously gone to this facility and received wonderful treatment - I hope this incident is truly an anomaly. But, since it really only has to happen once to someone to make an impact, I think it is best that other consumers know what they might expect. Advice: Ask that no one be "worked" in if you have some exam that requires you to maintain an uncomfortable state in anticipation of the exam. It is hard to imagine what condition would present at an ultrasound facility not connected to a hospital that would require that my exam be delayed nearly an hour, but that is what supposedly happened. I don't know if this might help, but perhaps if consumers let this business know that such treatment is not acceptable, it might cease.