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Fresenius Medical Care AG
HomeJob SearchRemote Patient Intake …
Kennesaw, Georgia, USAPermanent positionFull time
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THIS POSITION IS 100% REMOTE OPPORTUNITY (NO TRAVEL REQUIRED)
PURPOSE AND SCOPE:
The Patient Intake Coordinator requires excellent sales and customer service skills. This position is responsible for placing new and existing patients with Fresenius Kidney Care (FKC). Work in a fast-paced environment managing an average case load of 75 – 100 patients. Coordinating with a variety of referral sources (hospital discharge planners, FKC clinics, non-Fresenius clinics), the Patient Intake Coordinator is responsible for securing a schedule and ensuring that all patients receive financial and medical clearances in order to receive lifesaving dialysis from FKC. Must be able to multi-task and manage cases in Salesforce CRM while receiving and making multiple phone calls to place patients. This is a “customer facing” role that is detail oriented. All patient referrals must be done timely and in compliance with company standard operating procedures along with all local, state and federal regulatory requirements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Responsible for placing patients through excellent sales and customer service skills. Perform case management while serving as the primary liaison with referral sources, clinics and discharge planners. Obtains chair times, financial clearance and medical clearance in a timely manner to ensure an expedited admissions process.
- Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the clinics (chronic and/or acute) and home programs. Must have excellent phone skills and be able to multi-task.
- Coordinates the admissions process from the initial request for admission to patient placement in preferred clinic.
- Ensures all intake data for admissions requests are collected, completed and communicated according to the established standard operating procedures and in compliance with all regulatory requirements. May require navigation with various levels of clinic and management staff.
- Must be resilient and able to overcome objections and pushback.
- Obtains the necessary information to place a patient. This includes demographic, financial and clinical information through contact and/or interview with the referral provider, patient or patient representative to complete the admissions process.
- During transient or busy periods will assist other teams in the processing of referrals/calls. Must be able to work overtime when required.
- Interviews patient, patient’s representative, or referral source to obtain the necessary personal and financial data to determine eligibility for admission.
- Utilizes appropriate call tracking and admissions program systems applications to ensure accurate documentation of calls. Familiarity with Salesforce, EMR systems a plus.
- Maintains and updates Salesforce with current data, pertinent information, and status of the admissions referral as appropriate, recording details of the inquiry/referral, complaints and issues. Must have good communication and documentation skills.
- Completes the preliminary paperwork and standard admissions forms to ensure efficient processing of admissions.
- Coordinates cross functionally with multiple departments and resources within FKC to successfully place patients across FKC’s operational footprint.
- Promotes the efficiency of admissions process by answering phones and assisting callers in a professional and timely manner. Must be able to handle escalations and collaborate with supervisor/manager as necessary.
- Works closely with applicable insurance verification teams to ensure patient is financially cleared to be placed in an FKC facility.
- Communicates with individual clinics as needed based on current admissions process and provides prompt scheduling of patients and forwards necessary documents and records to the appropriate receiving facilities in a timely manner.
- Collaborates with facility staff and various levels of management to effectively resolve issues impacting a patient’s admissions process.
- Immediately communicates to supervisor/manager any admissions denials from clinics or billing groups for further action and communication with management team.
- Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISION:
None
EDUCATION:
High School Diploma required; Associate’s Degree desirable; and Bachelor’s Degree strongly preferred
EXPERIENCE AND REQUIRED SKILLS:
- 2 – 4 years’ related experience.
- Excellent Sales & Customer Service, Communication, Organizational and Interpersonal skills required.
- Detail oriented with the ability to enter information accurately into a database system.
- Working knowledge of standard office applications – email, word processing, spreadsheets, and presentations.
- Completion of and compliance with the Marketing and Business Development Functional Compliance Program.
- Ability to adapt to change and support new policies and procedures in a positive manner.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
Career with a purpose
We offeran opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoingdevelopment. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcareoutcomes each and every day.
Inclusion and diversity
Joining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued.
Stability
Developing innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients.
Learning and development
We offer participation in programs atworld-class business schools, leadership development,regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7.
Local benefits
Our employees enjoy both local and global opportunities for growth and personal fulfilment.We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere.
Work-life balance
We want to empower people to deliver better care. Therefore, we promote a better work-life balance throughflexible working hours, part-time models, the possibility to workfrom home, and more.
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At a glance
Earliest possible start:
As from now
Contract type:
Permanent position
Company:
Fresenius Medical Care
Region / Business Unit:
North America
Location:
Kennesaw, Georgia, USAFor more locations see job description
Working condition:
Full time
Job function:
Clinical and Patient ServicesAdmissions and Enrollment
Reference number:
R0160158
Publishing Date:
06/19/2024
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Collaborative
We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
Proactive
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
Reliable
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
Excellent
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
What we stand for
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.
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